Sydney Saturday 25 October 2025
Melbourne Sunday 26 October 2025
The Festival gates will open at:
– Sydney: 12:00pm
– Melbourne: 11:30am
However, all times are subject to change, so keep an eye on the Ridin’ Hearts website and socials closer to the Festival for the latest news.
Yes, Ridin’ Hearts is fully licensed and 18+ only. You cannot bring alcohol into, or remove it from, the Festival.
No, both the Sydney and Melbourne Events are 18+ only.
Acceptable ID must be presented to enter the Festival Site, and to purchase and consume alcohol.
ID documents must be current and include a photo of the person and their date of birth.
Acceptable ID means:
– Driver Licence or Learner Permit (from any country) physical or digital.
– Australian or foreign Passport.
– KEYPASS Photo ID Card (physical or digital).
– Proof of Age Card (physical or digital).
– Any other recognised Proof/Evidence of Age/Identity or Photo Card. All Acceptable ID must be written in English or if not written in English, then accompanied by an official English translation.
For a Foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver Licence.
There are two main ticket types available for the Festival:
– General Admission: $179.00
– Diamond Club: $379.00
Bus/Shuttle tickets (Melbourne only):
– Ringwood Station Shuttle: $20.00
– Dandenong Station Shuttle: $20.00
– Melbourne CBD City Slickers Express: $39.00
– Wild Wild West Express (Gisborne & Sunbury): $39.00
All prices are GST inclusive.
Playing times will be released closer to the Festival.
We will post on social media and Festival website when they are announced.
No. Sydney Showground and Caribbean Gardens are cashless venues.
Sydney: The main Festival entrance is off Orana Parade at Sydney Showground.
Melbourne: The main Festival entrance is off Lakeview Drive, Scoresby.
The easiest way to find the Festival entrance for Melbourne is to search for “Event Central at Caribbean Park” as a destination in Google Maps.
Cloakroom facilities are not available in the general Festival area, but they are available exclusively for Diamond Club ticket holders inside Jack & Jolene’s Bar.
No, we will not be accepting volunteers.
You can apply to be a Market Stall Holder HERE.
Yes, there will be a First Aid area at the Festival, with certified responders on location.
We’ll be releasing the Festival map on the Ridin’ Hearts website closer to the Festival dates, so check back for location details.
There will be a range of food and drink available for purchase at each Festival, including gluten free, vegetarian and vegan options.
Stay tuned to Ridin’ Hearts socials for further news on delicious eats at the Festival!
If you lose something at the Festival, please leave your details at the Box Office, located near the main entry gate.
If you find something during the Festival, please hand it in at the following locations:
– Sydney: Official Ridin’ Hearts Merchandise Stall
– Melbourne: Official Ridin’ Hearts Merchandise Stall
After the Festival, you can also email us at hello@ridinhearts.com with full details, be sure to include your name, contact number, email address, postal address, and as much information as possible about the lost or found item.
Legitimate Assistance Animals are permitted within the Festival Site.
Check out our Accessibility FAQs for further details.
Ridin’ Hearts Festival is an all-weather event and will proceed rain or shine.
Only exceptionally severe weather conditions will affect the performance so come prepared.
Umbrellas, tents, and sunshades / sun shelters are not permitted, so please plan ahead and consider bringing a raincoat or poncho if there is inclement weather forecast.
When you sign up to our database, you officially become a Heartbreaker—a member of the Ridin’ Hearts Festival online community!
Heartbreakers get access to presale tickets, “money-can’t-buy” competitions, exclusive video content and all the latest festival news, straight to your inbox. Ready to join the crew? Just sign up via our website and you’re in.
There are two presales for the Festival available:
Heartbreakers: Ain’t My First Rodeo Presale: Runs from Tue 27 May, 11am AEST till Fri 30 May, 9am AEST
The Ain’t My First Rodeo Presale is available to anyone who has previously purchased tickets to Ridin’ Hearts Festival (offer details will be shared with the customer whose AXS ID was used in their previous ticket transaction).
Heartbreakers Presale: Runs from Fri 30 May, 11am AEST till Sun 1 June, 11pm AEST
The Heartbreakers Presale is open to anyone signed up to the Ridin’ Hearts database (AKA our Heartbreakers community).
All Heartbreakers will receive their presale code directly. If you have not received your presale code, please contact us directly at hello@ridinhearts.com
To access the Ain't My First Rodeo Presale:
1. Sign in to your AXS Fan Account here with the AXS account you used to purchase your 2023 or 2024 tickets
2. Navigate to Offers to view your Ain't My First Rodeo presale offer
If you are a previous Ridin' Hearts Festival ticket purchaser and cannot see your presale offer in the Offers section of your AXS Fan Account, you can contact AXS via their online contact form
To access the Heartbreakers presale:
1. Make sure you have an account with AXS. You can sign up here
2. Select your preferred festival city on the official AXS ticketing page
3. Enter the presale code on the official AXS ticketing page
Tickets go on sale to the General Public: Mon 2 Jun, 12pm AEST
AXS are the only authorised ticket seller for Ridin’ Hearts Festival 2025. You can find the official AXS ticketing page here.
We cannot guarantee any ticket purchase made through any means other than AXS (for example, via websites such as eBay, Gumtree and social media Buy Swap Sell pages).
Tickets from unauthorised sellers may not be valid and will be refused entry.
Yes! We recommend you create your customer account with AXS if you don't already have one before the Presale or general public on sale. You can create your AXS account here.
Follow the steps below and either download the AXS App or head to the AXS Website to set up your AXS Mobile ID account.
Two (2) things you need to get started:
Setting up your AXS Account on the AXS App - iOS or Android
Setting up your AXS Account on the AXS Website
All Festival tickets will be available digitally via the AXS mobile app, which you can download via the Apple App Store or Google Play.
After you have downloaded the app, you will be prompted to sign in with the same AXS account details that you used to purchase your Festival tickets. You will then be able to view your Festival tickets via AXS Mobile ID. You can read more about this here.
If you have purchased a premium Diamond Club Ticket you will download your ticket as above.
Additionally, once you arrive on site you will go through the Diamond Club express lane to receive your souvenir laminate and lanyard for Diamond Club access, express merch lane access and free welcome drink voucher.
CONFIRMING FINAL DETAILS WITH AXS
The Diamond Club Ticket is Ridin’ Hearts Festival’s premium experience – designed for those who want a little more comfort, ease, and exclusivity on the day.
Diamond Club perks include access to Jack & Jolene’s Bar, stage-view grandstand seating, a welcome drink, express lines, VIP toilets, and loads more comfort and convenience to elevate your Festival day experience.
Check out the full list of inclusions on our Tickets page.
Diamond Club Ticket inclusions will need to be collected on site from the Festival (instructions will be emailed regarding collection).
Any queries please email hello@ridinhearts.com
Yes, we will be offering a payment plan option via AXS and PayPal’s Pay in 4 for those wanting to pay off your ticket purchase. If you’d like to use the payment plan option, make sure you have an active PayPal Account set up and ready to go PRIOR to purchasing your Festival ticket.
There are 4 Steps to Pay Later via AXS:
To use PayPal Pay in 4 you will need:
There is a limit of $2,000.00 and payments cannot be split across multiple payment methods if the order/transaction total exceeds $2,000.00. If your order does exceed $2,000 you would need to do a second* order/transaction for the remaining tickets.
* Subject to approval. Terms and Conditions apply.
Sydney
The Festival box office is located at the main Festival entrance, on Orana Parade at Sydney Showground.
The box office will operate from: 12:00pm - 9pm AEDT on Saturday 25 October.
Melbourne
The Festival box office is located at the main Festival entrance, off Lakeview Drive, Scoresby.
The box office will operate from: 11am - 8pm AEDT on Sunday 26 October.
No, there are no concession tickets available.
We do not currently offer a resale facility. Keep an eye on Ridin’ Hearts socials for any updates closer to the Festival.
You can transfer your tickets to another person using the Transfer option within the AXS app.
The person you want to transfer tickets to will need to have:
Steps on how to transfer tickets are available here.
Please note: Ridin’ Hearts cannot guarantee any ticket purchase made through any means other than AXS. If you buy tickets other than through AXS, you do so at your own risk and neither Ridin’ Hearts nor AXS will be able to assist you.
Tickets will be available for purchase online up until 6pm AEDT on the day of the Festival, unless sold out beforehand!
Heartbreakers: Ain’t My First Rodeo Presale Ticket Limit: Two (2) tickets
Heartbreakers Presale Ticket Limit: Four (4) tickets
General Public Ticket Limit: Ten (10) tickets
Ridin’ Hearts is a General Admission event and reserved seating is not available. However, there will be an accessible viewing area at each Event. Accessible tickets and Companion Card tickets are available via AXS.
If you hold a government-issued Companion Card and you are purchasing an Accessible ticket to the Festival, you are eligible for one (1) complimentary ticket for your companion. Your companion will be eligible for the same entry ticket type as the paid ticket holder.
Accessible tickets and Carer Companion tickets can be accessed by submitting a request to AXS Customer Support using this form. An AXS Customer Support representative will contact you via phone or email to coordinate your purchase. All accessibility requests will be dealt with in the order they are received by AXS.
When submitting an Accessibility request please include:
Please Note: If you are issued a Companion Card ticket, you may be required to present your Companion Card on entry at the festival.
AXS Customer Support hours are Monday to Friday, 9am to 5pm AEST.
Yes, there is.
The accessible viewing area is for the sole use of Eligible Persons. To ensure the area is available and comfortable for those who need it, access to the viewing area will be determined at the discretion of Festival personnel.
– Patrons in wheelchairs will have priority.
– Patrons with Service Dogs will have priority.
– Only one companion is permitted to accompany each Eligible Person.
– Companions may be asked to stand in the back of the viewing area or move to the side if capacity is reached.
– Attendees are not allowed to save or hold spots on the viewing area.
– Viewing area space is allocated on a first come, first served basis.
– No BYO chairs are permitted on the viewing area.
– Patrons with a temporary injury (where they are not in a wheelchair) will be considered on a case by case basis and based on capacity of the viewing area at the time access is sought.
– Viewing area access is not guaranteed for all companions (particularly during headline artist performances).
– The viewing area will be managed by Festival personnel and/or security.
Sydney Olympic Park - The entire Olympic Park precinct is wheelchair accessible.
If patrons have a Mobility Parking Permit they can park on either Herb Elliot Ave or Olympic Blvd for free.
Caribbean Gardens - Accessible parking is available near the Festival entrance off Lakeview Drive, Scoresby; please follow the blue parking signs inside the car park. A valid accessible parking permit is required.
The easiest way to find the Festival entrance is to search for “Event Central at Caribbean Park” as a destination in Google Maps.
Ridin’ Hearts is an outdoor event and the Festival Site can be affected by inclement weather.
This means the grass area, paths and roads can become very muddy. We recommend you consider this in planning your attendance at the Festival and we encourage you to take extra precautions when moving around the Festival Site. As always, notify Festival personnel if you require assistance at any time.
Festival Site
The Festival is located within Sydney Showgrounds (Sydney) and Caribbean Gardens (Melbourne). Both venues have hardstand pathways leading to venue facilities but the areas are largely grassed areas. The areas are mostly flat, some parts are slightly sloped (particularly parts of Caribbean Gardens) and there are some uneven surfaces across both Festival Sites. The gravel and bitumen areas are not around the entire Festival Sites.
There will be accessible toilet facilities available at the Festival.
If you need to charge your motorised wheelchair or other medical equipment, you may do so at the First Aid Tent.
– Bring all cords and accessories needed to charge your devices (must be tested and tagged).
– We do not provide wheelchair, scooter or other mobility device rentals.
Only legitimate Assistance Animals are permitted within the Festival Site.
Assistance Animals permitted:
– Guide dogs
– Hearing dogs
– Mobility Support Animals (eg assist with limited mobility)
– Medical Alert Animals
– Psychiatric Service
Assistance Animals do not include:
– Emotional support or companion animals
– Therapy animals (including facility animals)
– Pets
Owners of Assistance Animals (expect guide dogs) will be required to provide proof that their animal is trained and, if applicable, has passed a Public Access Test. If you wish to bring an Assistance Animal to the Festival Site, please contact Promoter at if you require further details.
All Assistance Animals (except guide dogs) must be pre-registered before attending the Festival via submitting an Accessible and Companion Card ticket request to AXS Customer Support HERE.
Water for Assistance Animals will be available at the First Aid Tent.
Respect other Festival patrons by picking up after your Assistance Animal.
Do not leave your Assistance Animal in your vehicle or unattended.
Flicker, laser, strobe and other lighting effects may be in use at the Festival.
We strive to make Ridin’ Hearts accessible.
If you have any questions about accessibility policies or our services please email Ridin’ Hearts at hello@ridinhearts.com.
SYDNEY
Venue address:
Sydney Showground
1 Showground Road
SYDNEY OLYMPIC PARK, NSW 2127
ARRIVING BY PUBLIC TRANSPORT
Located only 30 mins from Sydney CBD & 15 mins from Parramatta there is ample public transport options, making it seamless and convenient for guests and fans to make their way to the Festival.
Getting to Sydney Olympic Park by train is easy – Sydney Olympic Park train services operate every 10-20 minutes between Lidcombe and Sydney Olympic Park stations (T7 Olympic Park Line) on weekdays, and every 10 minutes on weekends.
For more information on how to visit by train, bus, ferry and car, click here.
Yes! Sydney Olympic Park has parking spaces.
Carparks P1, P5 and P6 are in close proximity to Sydney Showground. Costs: $7.00 per hour, up to a maximum fee of $35.00 per day and allows for one entry and exit into your selected car park.
We recommend catching public transport but if you need to drive you should consider pre-booking parking. We recommend arriving early to avoid delays.
For more information visit: https://www.sydneyolympicpark.nsw.gov.au/parking
Accessible parking is available near the Festival on either Herb Elliot Avenue or Olympic Boulevard for free. A valid mobility parking permit is required.
Taxi/Rideshare/Drop-Off/Pick-Up:
All event traffic must be dropped off and picked up from within the Venue.
Sydney Showground
1 Showground Road
SYDNEY OLYMPIC PARK, NSW 2127
MELBOURNE
Venue address:
Gate 1 – Caribbean Gardens
1280 Ferntree Gully Rd
Scoresby VIC 3179
ARRIVING BY BUS/SHUTTLE
There are buses from train stations in Carlton Gardens, Gisborne and Sunbury to the Festival.
There are event shuttles from train stations in Ringwood and Dandenong to the Festival.
Head to the AXS website to purchase a bus or shuttle ticket.
All bus and shuttle tickets are return fares.
RINGWOOD STATION SHUTTLE
– Shuttles will depart Ringwood Station every 20 minutes from 11:00am to 3:00pm AEDT.
– Return shuttles will depart from the Festival from 8:00pm AEDT onwards.
– Ringwood pick-up point is Bus Bay 10, alongside Maroondah Hwy.
PRICE: $20.00 Includes booking fee and GST.
DANDENONG STATION SHUTTLE
– Shuttles will depart Dandenong Station every 20 minutes from 11:00am to 3:00pm AEDT.
– Return shuttles will depart from the Festival from 8:00pm AEDT onwards.
– Dandenong pick-up point is the bus stop in front of Cakes Gallery on 50 Foster Street (side of the station).
PRICE: $20.00 Includes booking fee and GST.
MELBOURNE CBD CITY SLICKERS EXPRESS BUS
– Buses will depart from Carlton Gardens at 11:00am and 1:00pm AEDT.
– Return bus will depart from the Festival at 10:20pm AEDT.
PRICE: $49.50 Includes booking fee and GST.
WILD WILD WEST EXPRESS
There are two pick up points on this bus route.
– Gisborne: Departs at 10:00 AM AEDT from the bus stop on Aitken Street (outside Coles).
– Sunbury: Departs at 10:15 AM AEDT from the Railway Station bus interchange.
– Return bus will depart from the Festival at 10:20pm AEDT.
PRICE: $49.50 Includes booking fee and GST.
Yes, you can purchase day parking from AXS.
There is limited parking available at the Festival and we recommend getting public transport or Festival buses.
We recommend arriving early to avoid delays.
Please note that parking outside the venue is not recommended, as parking restrictions are in force and is a considerable distance from the Festival site.
Accessible parking is available near the Festival entrance; please follow the blue parking signs inside the car park. A valid Accessible Parking Permit is required.
Acessible parking is limited so please consider planning ahead. You can book accessible parking here.
Taxi/Rideshare/Drop-Off/Pick-Up:
All event traffic must be dropped off and picked up from within the venue.
Gate 1 – Caribbean Gardens
1280 Ferntree Gully Rd
Scoresby VIC 3179
Follow the blue traffic signs to the dedicated drop-off/pick-up areas.
Maximum allowed bag Size is: 30cm x 30cm x 10cm.
Backpacks of any size are not permitted.
All bags will be subject to bag checking and other security measures upon arrival at the Festival. Please arrive early to ensure that you have plenty of time to proceed through security checks and any required check-in points prior to entering the Festival.
Subject to any artist photo policies which will be published on our website, you will generally be allowed to bring a personal digital camera and SLR camera to take photos of artists and/or the Festival.
However, professional photography equipment (eg telephoto lenses; any lenses over 5cm; any detachable lens; stands or other commercial equipment or anything deemed by Festival personnel to be professional photography equipment) are prohibited and will not be allowed at the Festival without promoter-issued media accreditation.
Festival staff will determine at their discretion whether something is professional photography equipment so if you’re not sure, we suggest you leave it at home.
You are allowed to take photos of artists and/or the Festival only on the basis that:
– Images are only used for private and personal use
– Images cannot be made available for sale / for charity and/or public exhibition or display
No, you are not allowed to bring an esky or outside food and drinks into the Festival. The Festival is fully catered and licensed, with a wide range of food and drinks available for purchase.
Free water stations will be available throughout the Festival.
You're welcome to bring an empty, clear (translucent) plastic refillable water bottle, no larger than 1L.
NO glass or metal bottles are permitted in the Festival.
Patrons with special dietary requirements may bring their own food into the Festival.
No, umbrellas are not permitted at the Festival.
All medication (prescription or over the counter) must be declared on entry and may need approval by a Festival medic. Medication is allowed to be brought into the Festival, under the following conditions:
– Medication must be in its original packaging and untampered.
– Medication must be placed in a clear, resealable bag.
– Medication must have proof of script.
– It must only be the dosage for that day.
All medication will be subject to normal security processes upon entry.
Check out our Terms & Conditions for the full Prohibited Items List.
Each venue will also have their own Conditions of Entry, with any additional restrictions outlined:
– Sydney: Sydney Showground Conditions of Entry
– Melbourne: Caribbean Gardens Conditions of Entry
Sydney Showground only permits sealed packets of cigarettes to be brought into the Festival.
